Terms of Service

Please read these terms carefully before using our volleyball league management platform.

Last updated: August 5, 2025

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Get Set Spike platform, including our website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service.

Description of Service

Get Set Spike provides a comprehensive volleyball league management platform that enables:

  • Players to discover and join volleyball leagues
  • Organizers to create and manage volleyball leagues
  • Team formation and communication tools
  • Game scheduling and result tracking
  • Payment processing for league fees
  • Statistical tracking and analytics

User Accounts

Account Creation

To use certain features of our Service, you must create an account. You agree to:

  • Provide accurate and complete information
  • Keep your account information up to date
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

Account Types

We offer different account types with varying features and responsibilities:

  • Player Accounts: Free access to join leagues and teams
  • Organizer Accounts: Ability to create and manage leagues with associated fees
  • Admin Accounts: Platform administration with enhanced security requirements

User Conduct

You agree not to use the Service to:

  • Violate any laws or regulations
  • Harass, abuse, or threaten other users
  • Post inappropriate, offensive, or discriminatory content
  • Engage in fraudulent activities or payment disputes
  • Interfere with the platform's operation or security
  • Create fake accounts or impersonate others
  • Spam or send unsolicited communications

Payments and Fees

Platform Fees

Our platform operates on a transaction-based fee model:

  • Players use the platform for free
  • Organizers pay a 2% platform fee per transaction
  • Fees are automatically deducted when players register for leagues
  • Organizers receive 98% of registration fees via Stripe Connect

Payment Processing

All payments are processed securely through Stripe. By using our payment features, you agree to Stripe's terms of service. We do not store credit card information on our servers.

Refunds

Refund policies are determined by league organizers. Platform fees are non-refundable except as required by law.

Intellectual Property

Our Content

The Service and its content, features, and functionality are owned by Get Set Spike and are protected by copyright, trademark, and other intellectual property laws.

User Content

You retain ownership of content you post on our platform. By posting content, you grant us a license to use, modify, and display that content in connection with our Service.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information when you use our Service.

Disclaimers

Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect availability.

Third-Party Services

Our platform integrates with third-party services (Stripe, email providers, etc.). We are not responsible for the availability or performance of these services.

User Interactions

We facilitate connections between volleyball players and organizers but are not responsible for disputes, injuries, or other issues that may arise from real-world interactions.

Limitation of Liability

To the maximum extent permitted by law, Get Set Spike shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Get Set Spike from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your conduct in connection with volleyball activities

Termination

We may terminate or suspend your account and access to the Service at our discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or the platform.

You may terminate your account at any time by contacting us or using the account deletion feature.

Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Toronto, Ontario.

Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes via email or platform notification. Continued use of the Service after changes constitutes acceptance of the new Terms.

Contact Information

If you have questions about these Terms, please contact us:

  • Email: hello@getsetspike.com